Privacy Policy

Introduction

At TechPotli Digital, operated by Techpotli E commerce Private Limited ("we", "our", "us"), your privacy is of utmost importance. This Privacy Policy explains how we collect, store, use, and protect your personal information when you access or use our website https://www.techpotlidigital.com (hereinafter referred to as "Platform") and its services. By using this Platform, you agree to the practices outlined in this Privacy Policy, along with our Terms of Use and applicable service or product terms.

Please note: Some sections of our Platform may be accessed without registration. However, certain services require you to create an account or provide personal information. This Platform and its services are offered only within India, and all personal data will primarily be processed and stored in India in accordance with applicable Indian laws, including the Information Technology Act, 2000.

Information We Collect

We collect personal information when you interact with our Platform or use our services. This information helps us provide better services and ensures a secure and seamless experience. The types of information we collect include:

1. Personal Identification Information: Name, date of birth, email address, phone number, postal address, and contact details.
2. Account & Registration Details: Login credentials, profile information, verification documents, and preferences provided during account setup or service use.
3. Payment & Financial Data: Bank account details, debit/credit card or other payment information, collected only with your consent for transactional purposes.
4. Sensitive Personal Data: Biometric information or other sensitive details needed to use certain features, provided voluntarily and with consent.
5. Behavioral & Usage Data: Information about your interactions on the Platform, browsing behavior, preferences, and transaction history.
6. Third-Party Data: Information received from our business partners or service providers, which is governed by their separate privacy policies. We encourage users to review third-party policies before sharing personal information.

You may choose not to provide certain information; however, some features or services may be inaccessible if required data is not shared.

How We Use Your Information

The personal data collected on the Platform is used for multiple purposes, including but not limited to:

• Delivering and managing the services you request efficiently.
• Processing transactions, order fulfillment, and resolving disputes or queries.
• Enhancing user experience through personalization, recommendations, and announcements.
• Communicating offers, updates, or promotional materials, with opt-out options for marketing messages.
• Conducting surveys, research, analysis, and improving Platform features.
• Ensuring Platform security, detecting fraud, and protecting against unauthorized or illegal activities.
• Administering our Terms of Use, legal compliance, and protecting our rights and those of our users.

We handle your personal data responsibly and only use it for lawful purposes as described above.

Data Sharing and Disclosure

We may share your personal information under specific circumstances, including:

• Internal Sharing: With our commercial group entities, affiliates, and partners to deliver services and products effectively.
• Third-Party Providers: Logistics partners, payment processors, marketing partners, and other service providers who help in delivering services.
• Legal Requirements: Disclosure to government authorities, law enforcement agencies, or courts as required by Indian law or legal process.
• Security & Fraud Prevention: To detect, prevent, or investigate illegal activities or violations of our policies.

Please note that third-party websites linked from our Platform have independent privacy policies, and we are not responsible for their data handling practices.

Security of Your Data

We adopt robust technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or disclosure. Security measures include secure servers, encryption, and access controls.

While we strive to maintain secure systems, data transmission over the Internet cannot be guaranteed to be fully secure. Users are responsible for maintaining the confidentiality of their account login credentials and passwords.

Data Retention and Deletion

We retain personal data only for as long as needed to provide services, comply with legal obligations, and for lawful business purposes. You may request deletion of your account via your profile settings or by contacting us directly. Pending transactions, claims, or disputes may delay deletion.

Anonymized data may be retained for research, statistical analysis, or business insights without revealing your identity.

Your Rights

You have the following rights concerning your personal data:

• Access, review, and correct your personal data.
• Request deletion of your account and related data (subject to legal or functional constraints).
• Withdraw consent for data processing (affecting future processing only).
• Opt out of marketing and promotional messages.

To exercise your rights, contact our Grievance Officer at the provided contact details.

Consent

By using the Platform or submitting information, you consent to our collection, use, and storage of your personal data as described in this Privacy Policy. If you provide information about others, you confirm you have the authority to do so. You can withdraw consent anytime by contacting our Grievance Officer with the subject "Withdrawal of Consent for Processing Personal Data." Please note, withdrawal may limit access to some services.

Changes to Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. Users are encouraged to review this page regularly. Continued use of our Platform constitutes acceptance of any updated Privacy Policy.